Done-Right Guarantee
We guarantee that your order will be done right and fulfilled on time, or we’ll make it right at no cost to you.
Your job is stressful enough without having to worry about all the details that could go wrong. You want to know that the products you order will be done to your specifications and delivered on time. And if something does go wrong in the process, you want to know that the company you are working with will make it right. This is why we created the PureModern Done-Right Guarantee.
What we’ll cover:
- If the wrong item/size/color is delivered. We will fix or replace it for no additional cost to you.
- Per warranty, if there are any manufacturing defects or errors, we will fix or replace for no additional cost to you up to one year after delivery.
- Rush orders with a delivery deadline. If we miss the agreed upon ship date, we’ll put the order at the front of the production line and expedite the shipping service for no additional cost and we will also waive all shipping costs
- If your order is damaged upon receiving we will replace or repair the product at no cost to you. The damage must be noted on the bill of lading, along with photos of the damage and provided to PureModern within forty-eight hours of delivery.
What we won’t cover:
- Incorrect order placements, including sizes, quantities, and colors.
- Changes to dimensions, quantities, color, finish etc that are supplied per the client approved PureModern shop drawings.
- Guaranteed delivery dates unless mutually agreed upon in advance.
- Force Majeure. Delivery delays outside of our control due to third-party shipping carriers. We will, however, do everything possible to resolve these issues.
What we will ask of you:
- To provide all the relevant information in a timely manner to allow us to successfully get your order done right and shipped on time.
- To mutually agree upon the timeline for the specific project critical success factors. Examples of critical success factors include: shop drawing approvals, material and color samples approvals, delivery deadlines, or any other special requirements. Please refer to our PureModern Four-Step Project Process for expected critical success factors.